Program Director 

Mrs. Ana C Chavez

Twenty plus years of healthcare experience including direct and indirect patient care in both adult and pediatric patient population.  Possess strong interpersonal skills with the ability to establish strong staff-patient & staff-physician relationships.  Proven ability to work under pressure to meet deadlines with frequent interruptions, prioritize assignments and tasks and adapt to new challenges and changes.  Possess experience working with diverse cultural and socio-economic backgrounds and a very good strong work ethic.

QUALIFICATIONS:

SKILLS:

Bilingual, fluent in both English and Spanish; Proficient in Microsoft Outlook, Word, PowerPoint and working knowledge of Microsoft Excel; strong and effective verbal, listening and written communication skills; customer service, public speaking and teaching skills; organizational, analytical, interpersonal, time management and documentation skills; teamwork and training skills, leadership skills; detail-oriented, fast learner, self-starter; ability to work with minimal supervision and dependable.

TECHNICAL WRITING RELATED EXPERIENCE:

Children’s Hospital Los Angeles – email communication, create training material and forms, proofread/edit, create PowerPoint presentations

WORK EXPERIENCE:

Children’s Hospital Los Angeles – email communication, create training material and forms, proofread/edit, create PowerPoint presentations

INDEPENDENT BOOK CONSULTANT - APRIL 2020

Usborne Books & More

LANGUAGE & CULTURE SPECIALIST III - 2004-Present

Children’s Hospital Los Angeles (CHLA)                                                                          

Promoted to Language and Culture Specialist III in 2017. Provide interpreting services and serve as a culturally sensitive liaison between patients, their families and healthcare professionals in outpatient and inpatient settings, educational events and support groups.  Translate discharge instructions, educational material, correspondence and information as needed.  Perform accurate and thorough documentation of all work provided.  Collaborate with other health care team members in the delivery of patient care.  Assist with departmental staff training and development (e.g., precept).  Past member of both hospital councils and department committees such as education and professional development, clinical practice and policy and procedure committees. Presenter for hospital staff education. Member of department interview committee. Facilitator for departmental professional ladder committee. Lead staff meetings on assigned dates.

UCLA REHABILITATION SERVICES - 2001 - 2003

Lead Rehab Aide

Promoted to Lead in 2003. Applied treatment in a competent manner under the direct supervision of a physical therapist.  Performed clerical duties for both physical and occupational therapists.  Implemented leadership skills while orienting and training new aides and volunteers.  Created projects to improve clinic operations.

UCLA MOOD DISORDERS RESEARCH PROGRAM - 1999 - 2001

Clerk

Work-Study opportunity to provide assistance on the Stanley Foundation Bipolar Network project by transferring patient data from case report forms to a computer database using a data entry program such as Microsoft Access, maintained Excel spread sheets and researched internet and library journal articles for research.  Helped resolve the challenging back log of information that improved their research data.

EDUCATION:

California State University Dominguez Hills, College of Extended

& International Education Certificate of Completion in Technical Writing Online  - 2020

Los Angeles Trade-Technical College Post graduate coursework  - 2007-2011

University of California, Los Angeles Bachelor of Science, Biology - 1996-2001

ACHIEVEMENTS/AWARDS:

UCLA Healthcare Star, 2003

CHLA Humanism Award Nominee, 2005 & 2012

Co-authored a submitted abstract for the 2013 American Nurses Credentialing Center (ANCC) National Magnet Conference®

CHLA Diversity Services Little GEM (Going the Extra Mile) Award Recipient, June 2013

CHI Certified Healthcare Interpreter™, 2013

CHLA Diversity Services Employee of the Year Award, 2015

Chapter contributor Mastering Patient & Family Education: A Healthcare Handbook for Success, by Lori C. Marshall, PhD, MSN, 2015

IMIA 2018 CA Regional Conference, Co-presenter Blood Intruders, the Con Artists!, 2018

CHLA RN Residency Program, Presenter Healthcare in a Multicultural Pediatric Environment 2016-2019

Designed and executed an employee performance improvement 5 month plan- employee scored 67% to 79% (a 16% increase) on interpreting skills assessment, 2017-2018

Formalized electronic medical record software use training for new hires, 2018

California Healthcare Interpreting Association (CHIA) 2020, Co-presenter Checkmate!

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About Us
To support the youth population in a way that advances their ability to affect the communities they are in. Not be a victim to the situations around them, but to grow together and share ideas, then put them into action.
Contact Info.

Address: Northern California

WhatsApp: +17073729573

Email: ykborganization@gmail.com

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